Meet the Team
Helene Taylor
Chief Operating Officer
Helene Taylor RN is Dr. Cappuccino's sister and a native New Yorker. She received her Associate’s degree in Nursing from the State University of New York at Alfred and a Baccalaureate in Nursing from the State University of New York at Utica. In 1985 she moved to Maryland to pursue a career as a Registered Nurse and received her certification as an Enterostomal Therapist. Helene has been working in the skin care industry for over thirty years, and has been working with Dr. Cappuccino since 2008, when she opened LaBella Medispa as a companion to our surgical practice. Her training includes an unparalleled wealth of clinical expertise in laser treatments including Laser Hair Removal, Broad Band Light, and Radio Frequency as well as a multitude of skin rejuvenation services. Helene has worked tirelessly to develop La Bella’s very own, medical-grade skin care line in which she takes great pride. In her personal life, she enjoys reading, cooking, and fitness. Aside from the Spa, her passion is charity work, specifically cat rescue and animal welfare. After raising her four children she is able to pursue this passion. At any given time, you can expect to find a litter of stray kittens residing in her home.
Maggie
Registered Nurse
Maggie is a licensed and experienced registered nurse with a passion for aesthetic medicine and patient care. With a background in nursing and specialized training in cosmetic procedures, she brings a unique blend of medical expertise and artistic precision to every treatment. Maggie always focuses on natural, subtle enhancements staying up to date on the latest techniques and trends. that boosts confidence without changing who you are. When she is not in the treatment room, Maggie enjoys thrifting, hiking, travelling, or going on walks with her dogs and husband.
Shelly Pollatos
Patient Care Coordinator / CoolSculpting Specialist
Shelly joined Dr. Cappuccino’s practice in 2010 as the patient care coordinator. Shelly loves people and helping others feel and look their best. From the first minute you meet Shelly you’ll see what a truly compassionate and caring person she is. Shelly began Coolsculpting for Dr. Cappuccino in 2013 and was formally trained at the Zeltiq CoolSculpting institute in California. She is passionate about helping her patients achieve their best results with CoolSculpting. She has two beautiful children, Chase and Brystol.
Jennifer Beale
Office Manager
Jennifer Beale is Dr. Cappuccino’s practice manager and has been with Dr. Cappuccino since he opened his practice in July of 2008. Prior to that, she was an office manager for Dr. Cappuccino's sister Helene Taylor for 7 years. Excellence in customer service is her top priority as she manages the day to day operations of the practice. Jennifer also assists in scheduling operations, financing, and patient education. In her free time, she enjoys spending time at the beach, watching her kids play sports and spending time with her husband and two daughters.
Kristen Cantwell
Front Desk
Kristen is the first person you’ll meet at the front desk. She’s married and has a son. With over 15 years of customer service experience, Kristen is dedicated to creating a warm and welcoming environment for every patient. Outside of work, she enjoys spending quality time with her family and friends, going to the beach, and watching her son play baseball and basketball. Kristen is excited to be part of the team and is committed to delivering outstanding service to each patient.
Jennifer Doan
Medical Assistant
Jennifer has been in the medical field for 7 years now and is always excited and eager to learn more about what plastic surgery has to offer. She is married and has two boys that keep her busy. In her free time, Jennifer enjoys spending time with friends and family.
Doug Hernandez
Neograft Technician
Douglas Hernandez is a Master Hair Transplant Technician with 14 years of experience. Before starting freelance work, He started with Bosley competitor Medical Hair Restoration. After a successful career, he moved on to work with top Hair Transplant physicians in Belgium, Spain, Italy, Mexico, and Canada. He is sought after domestically and internationally to help assist in these cases. When not working Doug likes to spend time and plan trips with his wife and kids.
